Privacy Policy

This digital application, Alivio (hereinafter the “App“) is provided by Bayer CropScience Limited India (hereinafter „us“ or „we“).

Handling of personal data

In the following we wish to provide you with information on how we handle your personal data when you use our App. Unless otherwise indicated in the following chapters, the legal basis for the handling of your personal data results from the fact that such handling is required to make available the functionalities of this application.

Using our app

Accessing our app

In order to make available to you the services of our App, it will transfer the following information to us, every time you use our App:

• IP address
• Date and time of access
• Time zone difference to Greenwich Mean Time (GMT)
• Operating system information
• Status of access/HTTP status code
• Transferred volume of data
• Language settings, version of app
• Log-in credentials (username and password)

Moreover, to protect our legitimate interests, we will store such information for a limited period of time in order to be able to initiate a tracking of personal data in the event of actual or attempted unauthorized access to our servers.

Access to your device’s interfaces

In order to enable our services to function properly, we need to access and use the following interfaces of your device for the following purposes:

You may also provide us with the access to your location information. Access to your location information will allow us to identify your geographic environment in order to provide you with a personalized experience based on local conditions, area specific features and country specific content.  If you disable this functionality you will technically not be able to use our service. Shared information will be stored on our server and deleted once you delete your user account.

Registration and login

In order to be able to use certain services of this application, you need to first register an account with us, where you are able to determine your personal login credentials that you need to be able to log into your personal account. For this registration and subsequent login procedure, we collect the following information about you:

• Name and Surname
• Contact Data (e.g. postal/email address or phone number)
• Username and Password
• Address and/or Location
• GSTIN
• Pan Number
• Aadhar Number 
• Such other information we may determine in the future in order to provide you with the services of this application.

We process this personal data to provide you with an access to the services of the application. They are deleted in case you request the same.

App analytics and online behavioral advertising

App analytics with Google

On our App we use an analytics service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

Google will analyze your use of our App on our behalf in order for us to be able to better understand how you use this App, which enables us to improve this App according to our customers’ interests. The information collected by Google in connection with your use of our App (e.g. content of our App visited by you, your language settings, your operating system, your screen resolution, etc.) will be transmitted to a server of Google in the US, where it will be stored and analyzed. The respective results will then be made available to us in anonymized form. Your usage data will not be connected to your full IP address during this process. We have activated on our App the IP anonymizing function offered by Google, which will delete the last 8 digits (type IPv4) or the last 80 bits (type IPv6) of your IP address after each data transfer to Google. Moreover, by concluding specific agreements with Google we ensure that an adequate level of data protection is maintained with respect to the processing of personal data by Google in the US.

We only analyze your use of this App, if we have obtained your prior consent upon your first access to our App or if you make use of the switch above to turn app analytics on or off (Art. 6(1)(a) General Data Protection Regulation). You may withdraw your consent at any time by using the same switch above.

External services or content on our app

We include third-party services and/or content on our App. When you use such third-party services or when third-party content is displayed, communication data are exchanged between you and the respective provider for technical reasons.

The respective provider of the services or content may also process your personal data for own additional purposes. To the best of our knowledge, we have configured the services and content of providers known to process personal data for own purposes in such a way that either any communication for other purposes than to present their services or content on our App is blocked, or communication only takes place once you have actively opted to use the respective service. However, since we have no control over personal data collected and processed by third parties, we are not in a position to provide binding information regarding the scope and purpose of such processing of your personal data.

For further information regarding the scope and purpose of such processing of your personal data, please consult the privacy statements of the providers whose services and/or content we include and who are responsible for the protection of your personal data in this context:

• YouTube videos

Use of contact forms

You can contact us directly via the contact forms available on our App. In particular, you may provide us with the following information:

• Name and surname

• Contact data (e.g. postal/email address or phone number)

• Message

We process information provided by you via contact forms exclusively for the processing of your specific request. We delete this information as soon as it is no longer required anymore in order to process or follow up on your request.

Recipients of personal data

Commissioned processing

For the processing of your personal data we will to some extent use specialized service contractors that process your data on our behalf (e.g. for IT-Support or cloud services).

Such service contractors are carefully selected and regularly monitored by us. Based on respective data processing agreements, they will only process personal data in accordance with our instructions.

Affiliates

We may share your personal data with our affiliates from the Bayer Group, where necessary for the purposes described above. 

Authorities and state institutions

We may share your personal data with law enforcement agencies or other authorities and state institutions if legally required or necessary for the purposes described above.

External lawyers

In order to support legal decisions and to pursue or defend against legal claims, we may share your personal data with external lawyers.

Prospective buyers in the context of Mergers & Acquisitions

We may share your personal data with a prospective buyer in case of an acquisition, merger or any other type of corporate or asset transition involving a change of ownership or control concerning us or our services.

Information regarding your rights

The following rights are in general available to you according to applicable data privacy laws:

• Right of information about your personal data stored by us;
• Right to request the correction, deletion or restricted processing of your personal data;
• Right to object to a processing based on legitimate interest or public interest, unless we are able to proof that compelling, warranted reasons superseding your interests, rights and freedom exist, or that such processing is done for purposes of the assertion, exercise or defense of legal claims;
• Right to data portability;
• Right to file a complaint with a data protection authority;
• Where you have provided your consent to the processing of your personal data, you may at any time withdraw your consent with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the withdrawal.

Contact

For any questions you may have with respect to data privacy, or if you wish to exercise your rights, please address your request to our contact form or contact our company data protection officer at the following address:

Data Privacy Officer
Bayer House
Central Avenue, Hiranandani Estate
Thane (West) – 400 607
Maharashtra, India
Tel: +91 22 2531 1234
dpo_india@bayer.com

Amendment of privacy statement

We may update our Privacy Statement from time to time. Updates of our Privacy Statement will be published on our App. Any amendments become effective upon publication on our App. We therefore recommend that you regularly visit the site to keep yourself informed on possible updates.

Declaration as of: 05/05/2025